There’s a wide array of IT support services in Orlando offering to help businesses. Before you hire the first service you come across, remember that your business is going to rely on them for critical support. Finding the right IT support provider is as important to your business as choosing the right team in each department. Follow this guide to find out what you should be looking for when you decide which provider to hire.
What to look for in your IT Support provider
What is (and isn’t) included
When an IT support provider contracts with a company, they should have a very specific set of services they offer. Ask to look at contract details beforehand, and always ask to get specifics in writing if they’re not already on the contract.
While they may provide any support you need, it might not all be included at the same rate. A good provider should be able to answer questions about what they offer, and how they price services.
Who will manage your support?
Some IT support providers work as a whole team to provide assistance. That may mean that you speak with a different technician any time you have a problem, or any time you have a specific kind of problem (website, software, anti virus, etc). Ask how they manage client accounts, and if you’ll be working with a team or a specific technician or project manager.
Experience and Reputation
These two go hand in hand. Look for a proven IT support provider, and make sure you do some research on what their past clients say about working with them. A good tech support provider should have ample experience and stay up to date with the latest software. Make sure they prioritize team education and training, so you’re always getting the latest industry standards.
Responsiveness
Look for an IT support provider that gives you clear guidelines on what you can expect from their response time. Do they prioritize responses based on the severity of an issue? Ask about their procedures for handling more urgent matters, like data security, and how they handle smaller issues, like a single computer or device. While their ‘response’ time isn’t a guaranteed ‘resolution’ time, you want to know they’ll start working on your issues sooner than later.
What’s the contract term?
If an IT support provider is confident in their services, they won’t be asking you to sign a two or three year agreement before you’ve even worked with them. Ask about shorter term agreements, and how to end the service if things aren’t satisfactory. Do they provide guarantees for their services? What about cancellation fees? Make sure you ask these questions upfront to avoid getting fined or stuck in a contract later.
Conclusion
The best IT support providers are happy to give clear details about how they operate, what they provide, and what you can expect from them. Remember, it’s better to take your time and do some research, rather than end up with a provider you regret. As always, check into their reputation. What past clients say about working with them will tell you a lot about a company, and what you can expect from them.
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