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CompleteCare – Break/Fix and Server Monitoring

Complete-Care Break/Fix allows a client to obtain support on an as-needed basis. Server Monitoring and Desktop Maintenance includes the ability of the help desk to have a remote connection to the client’s network. We advise you of any warnings, outages or errors.

Network and computer problems can be frustrating, but with CompleteCare, help is only a phone call away.

This remote connection allows for service to occur quickly and easily:

• Server Monitoring consists of installing our monitoring agent on the server(s) and then notifying the client when there is a warning, error, or outage. Vintage will inform the client of the issue and get permission to fix it on a “time and materials” basis.
• Client Desktop Maintenance includes running scripts to improve performance and reducing the probability of failures.